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Welcome to My Luxe Wardrobe (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.myluxewardrobe.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

My Luxe Wardrobe is a premium online boutique offering European-inspired fashion accessories and apparel, including handbags, footwear, jewellery, and elegant clothing. We cater to discerning customers who appreciate refined style and quality craftsmanship.

1. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes and in accordance with these terms
  • Not reproduce, duplicate, copy or resell any part of our site without express written permission
  • Be responsible for maintaining the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Ensure all persons who access our site through your internet connection are aware of these terms

2. Products and Services

2.1 Product Descriptions

We take great care to ensure our product descriptions, images, and specifications are accurate. However, slight variations in color, texture, or size may occur due to monitor settings and handmade nature of some items.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and refuse service without prior notice.

2.3 Hygiene and Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned unless faulty:

  • Bras and bustiers
  • Bathrobes
  • Headgear
  • Gloves

3. Orders and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. All orders are subject to availability and our acceptance.

3.2 Pricing

Prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivery in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivery in 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times are estimates and may vary due to customs processing.

4.3 Import Duties and Taxes

International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are non-refundable if you return goods.

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery for most items in original condition (unworn, unwashed, with all tags attached).

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Wait for return authorization and instructions
  3. Ship items to: 47 Palmerston Rd, Aberdeen, GB AB7G 8BI

5.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect returned items. Original shipping fees are non-refundable.

5.4 Exchanges

Size/color exchanges are processed after we receive the original item. Standard shipping fees apply for replacement shipments.

6. Intellectual Property

All content on this website (images, text, designs, logos) is the property of My Luxe Wardrobe and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Liability Limitations

7.1 Product Use

We are not liable for any injury or damage resulting from the use or misuse of our products beyond their intended purpose.

7.2 Website Operation

We strive to keep our website available and functioning smoothly, but we cannot guarantee uninterrupted access and are not liable for any temporary unavailability.

7.3 Third-Party Links

We are not responsible for the content or practices of any third-party websites linked from our site.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect and use your personal information.

9. Governing Law

These terms are governed by and construed in accordance with the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use constitutes acceptance of the modified terms.

11. Contact Us

For questions about these Terms and Conditions, please contact us:

My Luxe Wardrobe
47 Palmerston Rd
Aberdeen, GB AB7G 8BI
Email: [email protected]
Hours: Monday-Friday, 9:00-17:00 GMT