Shipping & Returns

At My Luxe Wardrobe, we understand that the elegance of your shopping experience extends from our carefully curated collections to the seamless delivery and returns process. Our policies reflect the same refined standards as our European-inspired boutique.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

• Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
• Free Shipping: Available for orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

Returns & Exchanges

We want you to be completely satisfied with your My Luxe Wardrobe purchase. If any item doesn’t meet your expectations, our returns process is designed for your convenience while maintaining our high standards of quality.

Our Returns Policy

We accept returns within 15 days of delivery for most items in their original condition (unworn, unwashed, with all tags attached).

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Within 15 days of receiving your order, please email our customer care team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear My Luxe Wardrobe Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name]
– [Size/Color if applicable]
– [Reason for return]

For exchanges, please specify your preferred:
– [New Size/Color]

I confirm the item(s) are in original condition with all tags attached.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Instructions

Within 2 business days, our team will email you:

• Return authorization number
• Detailed packing instructions
• Return shipping address (47 Palmerston Rd, Aberdeen, GB AB7G 8BI)

Step 3: Package & Ship Your Return

Please include:

• All original packaging and tags
• The completed returns form (included in your original shipment)
• Copy of your order confirmation

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

• Refund timing: 5-7 business days after processing
• Refund method: Original payment card (Visa, MasterCard, JCB) or PayPal account

You’ll receive email confirmation when your refund is processed.

Exchange Process

For size/color exchanges:

• We’ll process your exchange once the original item is received and inspected
• You’ll receive shipping confirmation for your replacement item
• Standard shipping fees apply for the new shipment
• If your preferred replacement is unavailable, we’ll contact you to discuss alternatives or issue a refund

International Returns

For customers outside the UK:

• Customs fees are non-refundable
• Mark the package as “Returned Goods” to avoid additional charges
• Return shipping costs are the customer’s responsibility

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement.

Contact Us

For any questions about our shipping or returns policy, please contact our customer care team:

Email: [email protected]
Hours: Monday-Friday, 9:00-17:00 GMT

We appreciate your trust in My Luxe Wardrobe and strive to make every aspect of your experience with us as refined as our collections.