At My Luxe Wardrobe, we believe in transparent service to complement our curated collections. Below you’ll find answers to common queries about our European-inspired pieces and effortless delivery experience.

Product Inquiries

What types of products does My Luxe Wardrobe specialise in?
Our boutique focuses on timeless wardrobe essentials with European craftsmanship. From Anna Field dresses to perfectly constructed ankle boots, we curate across categories including:
• Elevated basics (Cardigans, Bustiers, Belts)
• Footwear (Ballerina Shoes, Ankle Boots, Low Shoes)
• Outerwear (Coats, Bathrobes)
• Accessories (Jewellery, Headgear, Gloves)
How do I ensure I’m selecting the right size?
Each product page includes detailed measurements in centimetres. For tailored items like dresses or bustiers, we recommend comparing these with your best-fitting existing garments. Should you require further sizing advice, our style consultants are available at [email protected].

Order & Delivery

What delivery options are available?
We offer two refined shipping methods:
1. Standard Shipping (12.95 GBP): Handled by DHL/FedEx (10-15 business days)
2. Free Shipping: For orders over 50 GBP via EMS (15-25 business days)
All packages are personally prepared at our Aberdeen boutique within 1-2 business days.
Why don’t you ship to certain regions?
To maintain our delivery reliability standards, we currently exclude some remote areas and parts of Asia. This ensures all customers receive their orders with the care befitting our wearable luxury pieces.
How can I track my order?
Detailed tracking information will be sent to your email once your package departs our boutique. You may follow its journey directly with DHL, FedEx or EMS depending on your selected shipping method.

Payments & Accounts

What payment methods do you accept?
We accept:
• Visa
• MasterCard
• JCB
• PayPal
All transactions are securely processed through encrypted channels.
Why was I charged additional fees upon delivery?
For international deliveries, local customs duties or taxes may apply upon arrival in your country. These government-imposed fees vary by destination and are the responsibility of the recipient, as stated during checkout.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, with original tags attached and packaging intact. Return instructions are included with every shipment – simply follow the enclosed steps to initiate your return.
Can I exchange an item for a different size?
We currently process returns rather than direct exchanges. Should you require a different size, we recommend placing a new order for the desired size while returning the original item under our standard return policy.

For inquiries beyond these FAQs, our customer care team remains at your service 24/7 via [email protected]. From our Aberdeen boutique to your home, we’re committed to making your My Luxe Wardrobe experience as refined as our collections.